Hennepin Healthcare Horizon Plan
Insurance for employees of Hennepin County Medical Center
Concierge Phone Resource for Members
We provide a single phone number and to access our concierge team. The concierge team assists members to:
- schedule appointments
- answer questions about the network
- get assistance with healthcare navigation
- receive additional resources and information
The concierge is available:
Monday – Friday, 7:30AM – 9PM
Saturday – Sunday, 8:30AM – 5PM
Your Healthcare Network
Whether you need care close to home or close to work, we offer services in convenient locations – and online – with trusted, experienced providers. View the neighborhood clinic map.
Your integrated network of care includes:
- Primary care
- Specialty care
- Integrative health
- Home Care and hospice
- Comprehensive hospital care
- Birth Center
- Surgical services
- Level I trauma care
- Emergency care
- Urgent care and convenience care
- HCMC Downtown Urgent Care
- Minute Clinics at Target
- Online conveniences
- E-Visits with a Hennepin County Medical Center provider 7 days a week
- Online and mobile access to MyChart health records, appointment requests, test results and prescription refills
- 24/7 nurse line
Your Healthcare Plan
As a member of the Horizon plan, you have access to all Hennepin County Medical Center system providers and services. We will be your partner to help you maximize your health and wellness by focusing on prevention, working with you to coordinate your care, and giving you current information to help you make informed choices.
Online Health and Wellness
You have access to health and wellness resources such as My Health Rewards, Health and Wellness Coaching, and Health Club Reimbursement to help you meet your health, wellness and fitness goals. Visit www.mymedica.com and click on the Health and Wellness tab to get started.
Members are able to speak with a specialty-trained nurse who will talk to you about your symptoms or medical concerns and provide a recommendation for how to receive care, including home care instructions, clinic visit, urgent care, or emergency department.
Call the Medica CallLink Nurse line at 1-800-962-9497 and ask to speak with a nurse.
Most outpatient clinic visits at Hennepin County Medical Center are 100 percent covered, which means there are no out-of-pocket costs to you or your covered family members for most outpatient services. Chiropractic and acupuncture have a $10.00 per visit copay.
HCMC E-visits are Available Every Day
Online medical advice and treatment from a Hennepin County Medical Center provider is available 7 days a week for non-urgent conditions such as a cough, diarrhea, heartburn, red eye, and more. There is no copay for this service for you and your covered family members as part of the Horizon network.
Hennepin County Medical Center nurse practitioners respond to your health concerns online:
Monday – Friday, 9AM – 5:30PM
Saturday – Sunday, 10AM – 5:30PM
Using MyChart, you have secure, direct online access to your health care. You can conveniently access MyChart on your desktop or laptop computer, or on your mobile phone using the MyChart app.
- Access lab results, appointment information, medications, immunizations
- Communicate with your provider
- Renew prescriptions
- Schedule appointments
Free Parking Downtown and Neighborhood Clinics
Parking is free at HCMC neighborhood clinics, and downtown in two parking ramps for employees, retirees, and their immediate family members when accessing HCMC services. Parking is validated for both the HCMC Ramp (615 S. 6th Street) and the Hospital Ramp (8th Street and Chicago Avenue), which are both connected to the hospital by skyway or tunnel. Ask for a free parking validation ticket when you check in for your appointment.